Customer Success Specialist – UK/FR

Location: Madrid
Position: Full-time

About Geoblink

Geoblink is a VC-backed tech startup that revolutionizes the way businesses think about – and act upon – location intelligence. We’re on a path towards hyper growth. We’re looking for world-class talent to fuel our ambitious international expansion plans. Someone who can help us “figure things out” and do them at the same time. We can offer a unique opportunity to be part of an amazing team. We’re a smart, fun, and hard-working bunch, and we’re super proud to have attracted top-notch talent from places like McKinsey, Chicago Booth, Harvard, MIT, CERN, EA Games, and so on.

Job description

We are looking for a dynamic, charming and results-oriented person with passion about customer success who will perform a key role in our Sales and Product team. Your goal is to develop customer relationships, to promote retention and loyalty and to ensure customers are using Geoblink in the most effective and efficient way possible! You will work hand by hand with Geoblink clients, doing onboardings, trainings, support, customer retention, renewals, and all necessary performances to ensure the satisfaction of our customers. You will look for new ways to drive customer interaction, build and enhance relationships with customers, and improve internal operations.

If you think you are capable of making our clients love Geoblink app as much as they cannot stop using it and you have the grit to accept this challenge, let us know the best version of yourself!

Responsibilities:

  • Accompanies British and French clients from onboardings, to renewals, ensuring customer success all along the way
  • Ensure that customers fully leverage the potential of Geoblink’ solution
  • Review the current post-sales process and define new processes when necessary
  • Collaborate with sales team to seek new business opportunities and ensure client’s growth and cross/upsells
  • Drive an excellent onboarding process to our customers and always look for new ways of improving it
  • Work hand to hand with our tech team to manage each customer feedback, doubt or problem within the app, ensuring a correct usage of the same
  • Analyse customer usage metrics and act accordingly, building rapport with them to enhance the relationship
  • Maintain the relevancy of issues until resolved and set customer expectations accordingly

Profile:

  • 3+ years of experience in Sales team or in a similar role building clients relationships
  • You are focused on great customer experience, continuous refinement, and creativity
  • You believe that customer success starts with Sales and continues across the company
  • You are a strategic thinker with exceptional analytical and quantitative problem-solving skills
  • Both empathy and persuasion are your last names
  • You have concise written, verbal, and interpersonal skills
  • You have strong communication and negotiation skills
  • Results-oriented and have a work hard/play hard mentality
  • You know about the importance of being a team player
  • Ability to work collaboratively in a team environment
  • Native English and French speaker

Why Geoblink?

  • Flexible work hours in a focused but casual environment
  • Learning from and working with talented people
  • Great team atmosphere
  • Vibrant, fun, and international environment
  • Many perks, like table football or team events

If you feel identified with this kind of working and you are willing to face the challenges we propose, THIS IS YOUR TEAM! We’re looking forward to meeting you!

Apply now

Got excited about about changing the geo-game? Send us your resume and your best anecdote of how your work has impacted something you feel passionate about. We’re looking forward to meeting you!

When you send, you accept our Privacy Policy